A contractual arrangement involving a trusted third party is designed to protect software users. It works by storing the source code of a program, along with related materials like build instructions and documentation, with this independent agent. This arrangement is typically triggered if the software vendor fails to maintain the software according to the agreed-upon service level agreement or goes out of business. In such circumstances, the user gains access to the deposited materials, allowing continued use, maintenance, and modification of the software. For instance, a company relying on a specialized accounting program could ensure its continued operation by implementing this type of agreement.
The value of such an arrangement lies in mitigating risk. It ensures business continuity by safeguarding against vendor-related disruptions. It allows users to maintain critical systems and protect their investment in software. Historically, these agreements arose from concerns about software vendor stability and the increasing reliance businesses placed on complex software solutions. They represent a proactive approach to managing software dependencies and protecting against potential failures within the software supply chain. By establishing a clear path for access to essential code, it strengthens the position of the software user, reducing vulnerability and fostering confidence in long-term software usability.